Terms and Conditions
Last updated: 2026-06-17
These Terms and Conditions govern your use of services provided by GiBSeS OÜ (Estonian Commercial Register no. 17231761, share capital €20,000.00, registered office Juhkentali tn 8, Kesklinna linnaosa, 10132 Tallinn, Estonia). By accessing or using our services, you agree to be bound by these Terms.
1. Definitions
"Company", "we", "us" means GiBSeS OÜ. "Customer", "you" means any natural or legal person accessing or using our services. "Services" means software-as-a-service subscriptions (RADAR, ECHO, MAIKE), early-access programs, presales, license agreements, physical products, demos, and any related deliverable. "Order" means a confirmed purchase placed through our platforms (gibses.com or rocket.gibses.com). "Consumer" means a natural person acting outside of their trade, business, craft, or profession (EU Dir. 2011/83/EU). "Business customer" means any non-Consumer.
2. Acceptance
By placing an Order, creating an account, or using the Services, you confirm that you have read, understood, and accepted these Terms. If you do not agree, do not use the Services. For Business customers, the person accepting these Terms warrants having authority to bind the legal entity they represent.
3. Services
We provide: (i) SaaS subscriptions to AI-driven sales tools (RADAR — prospect discovery and scoring; ECHO — conversation intelligence; MAIKE — strategic AI agent); (ii) early-access programs and presale offerings for products under development; (iii) license agreements for sovereign on-premise deployments; (iv) physical products and bundles where indicated; (v) demos, professional services and bespoke deliverables on request. Service scope, availability, and limitations are documented in the relevant product page or Order confirmation. We may modify, suspend, or discontinue any Service with reasonable notice, except where such modification adversely affects an active subscription, in which case the provisions in section 12 apply.
4. Order formation and contract conclusion
Product listings on our platforms are an invitation to treat, not a binding offer. A binding contract is concluded when (a) you submit the Order through our checkout, (b) payment is authorized by Stripe, and (c) we send the Order confirmation email. Until the confirmation email is sent we may refuse the Order at our discretion (e.g. stock unavailable, fraud risk, sanctioned jurisdiction). For presales, the contract is concluded subject to product delivery within the timeframe announced on the product page.
5. Offer validity and pricing
Prices are displayed in EUR. For Consumers in the EU, prices are inclusive of any applicable VAT unless explicitly indicated; the VAT amount is itemized in the invoice. For Business customers and customers outside the EU, prices are exclusive of taxes and any reverse-charge or local taxes are the customer's responsibility. Promotional prices (e.g. Early Bird) are valid only for the duration shown on the relevant product page and for the seat count indicated; once seats are sold out or the deadline elapses, the price reverts to the regular rate. We are not bound by obvious typographical errors in pricing.
6. Payment
Payment is processed by Stripe Payments Europe Ltd. We do not store full card data on our servers. For subscriptions, fees recur according to the billing interval chosen at checkout (monthly or yearly) and are debited on the renewal date. Failed payments trigger a dunning sequence; subscriptions may be suspended after 30 days of non-payment. For one-time purchases, payment is captured at Order placement. For presales, payment terms are specified per offering (full upfront, deposit + balance, or staged).
7. Consumer right of withdrawal and statutory warranties
Consumers domiciled in the EU have a 14-day right of withdrawal from distance contracts (EU Dir. 2011/83/EU) as detailed in our Refund Policy. The right of withdrawal does NOT apply to digital content delivered immediately after Consumer's express prior consent and acknowledgment of loss of withdrawal right (collected at checkout for SaaS and digital products), per art. 16(m) of the Directive. Statutory two-year warranty (EU Dir. 2019/771, replacing the prior EU Dir. 1999/44/EC, transposed in Estonian Law of Obligations Act) applies to physical products supplied to Consumers. See the full Refund Policy for procedures, deadlines and exceptions.
7a. Money-back satisfaction guarantee
For RADAR monthly subscriptions purchased at the full price, GiBSeS OÜ offers a voluntary commercial "satisfaction or money-back" guarantee, additional to and independent from the statutory rights described in section 7. If, by the end of the first month of your subscription (the "trial month"), you are not satisfied, you may request a full 100% refund of the first month's subscription fee, with no justification required, by contacting us at the address in section 16. The refund is issued to the original payment method within 40 (forty) days of the end of the trial month. The guarantee may be claimed once per customer and applies to the first monthly term of RADAR only; it does not extend to bundles, hardware, add-ons, or subscriptions already benefiting from a separate promotional price. Upon refund the subscription is terminated and access to the service ends.
8. Acceptable Use
You may not use the Services to (a) violate any applicable law, (b) infringe third-party rights, (c) transmit malware, spam, or harmful content, (d) reverse-engineer, decompile, or extract underlying algorithms or training data, (e) use automated tools to scrape, replicate, or compete with the Services, or (f) resell access without a reseller agreement. Material breach entitles us to suspend or terminate access without refund of unused fees.
9. Intellectual Property
All Services, including software, models, prompts, documentation, designs, trademarks (GiBSeS, RADAR, ECHO, MAIKE), and marketing copy are and remain the exclusive property of GiBSeS OÜ or its licensors. The subscription grants you a non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes during the subscription term. No transfer of intellectual property rights occurs except as expressly granted in a separate license agreement. Customer data and content uploaded by you remain your property; we process it under the Privacy Policy and DPA.
10. Liability
To the maximum extent permitted by applicable law, our aggregate liability for any claim arising out of or related to the Services is limited to the fees paid by you in the twelve months preceding the event giving rise to the claim. We exclude liability for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunity. Nothing in these Terms limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or matters that cannot be excluded under Estonian law. Consumer statutory rights are not affected.
11. Service availability and force majeure
We aim to provide the Services with reasonable continuity but do not guarantee uninterrupted availability. Planned maintenance is notified in advance where reasonably possible. We are not liable for non-performance caused by events beyond our reasonable control, including utility failures, third-party provider outages (Stripe, AWS, etc.), strikes, pandemics, war, sanctions, or governmental measures. Our obligations are suspended for the duration of the force majeure event.
12. Termination
You may cancel a subscription at any time from your account; the subscription remains active until the end of the paid billing period and no refund is due for partial periods except where mandated by Consumer law. We may suspend or terminate access immediately for material breach, non-payment, or unlawful use, and recover any outstanding fees. Either party may terminate for convenience with 30 days' written notice for service contracts not subject to a minimum commitment. Provisions on intellectual property, liability, governing law, and dispute resolution survive termination.
13. Governing Law
These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law rules. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. Mandatory consumer protection rules of the Consumer's country of habitual residence remain unaffected.
14. Dispute Resolution
The parties shall first attempt to resolve any dispute amicably through good-faith negotiation. If unresolved within 30 days of written notice, the dispute shall be submitted to the exclusive jurisdiction of the Harju County Court (Harju Maakohus), Tallinn, Estonia, subject to mandatory consumer protection rules. Consumers domiciled in the EU may also rely on the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
15. Amendments
We may amend these Terms from time to time. The current version is always available on this page with the "Last updated" date shown above. Material changes affecting active subscriptions are communicated by email at least 30 days in advance; you may terminate the subscription before the changes take effect if you do not accept them. Continued use of the Services after the effective date constitutes acceptance of the revised Terms. Versions prior to the current one are archived and available on request.
16. Contact
For any inquiry concerning these Terms, contact GiBSeS OÜ at info@gibses.com or by post at Juhkentali tn 8, Kesklinna linnaosa, 10132 Tallinn, Estonia. Estonian Commercial Register no. 17231761.
17. Severability
If any provision of these Terms is held invalid or unenforceable by a competent court, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by a valid one most closely reflecting the original intent.
18. Language
These Terms are made available in multiple languages. The English version is the authoritative text. In the event of any inconsistency between language versions, the English version prevails, except where Consumer law requires the Consumer's local language version to prevail.
Last review: 2026-05-19. GiBSeS OÜ — registry no. 17231761 — Juhkentali tn 8, 10132 Tallinn, Estonia.